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By sudemali @sudemali
    2024-09-07 12:13:50.988Zassigned to
    • @david

    Hi,
    My tinypilot started asking to set a stun server for H.256 image download but when I tried to choose google or any thing it keeps going in a loop. Please assist

    also attached the logs

    https://logs.tinypilotkvm.com/fYS3JvhB

    Thank you

    • 3 replies
    1. David @david2024-09-09 11:19:21.943Z

      Hi @sudemali, I'm sorry you're running into this video streaming issue.

      Thanks for sharing that log. Your log suggests that TinyPilot's video streaming service is failing to load:

      Failed to locate executable /opt/ustreamer-launcher/launch: No such file or directory
      Failed at step EXEC spawning /opt/ustreamer-launcher/launch: No such file or directory
      

      This explains why you suddenly saw the error message asking you to enable STUN since your TinyPilot noticed it wasn't displaying an image.

      The quickest way to resolve this issue is to perform a factory reset to restore your TinyPilot back to a working state. However, a factory reset will also reset all of your settings and configuration.

      I hope that helps! Please let me know if you have any questions.

      1. Ssudemali @sudemali
          2024-09-10 01:16:42.108Z

          I was trying to do a factory reset but I couldnt able to download the image as its been one year now. Though I bought this tiny pilot last june, I just now started using it last month :(

          1. David @david2024-09-10 11:15:07.190Z

            Thanks for the update, @sudemali!

            I've just sent you an email with a link to the latest TinyPilot image you qualify for so you can get back up and running with a factory reset.

            I hope that helps!