No internet connection
  1. Home
  2. Technical Support

Request for Order Cancellation and Refund

By Johan D @JohanDominguez777
    2024-10-11 16:22:05.361Zassigned to
    • @david

    Dear TinyPilot Support Team,

    I hope this message finds you well. I am writing to request the cancellation of my recent order, Order #8930, placed on Tuesday, October 8th. The delivery was originally promised within three business days, which meant it was expected to arrive by today, October 11th.

    However, it appears that there was an issue with the shipping address, and according to Canada Post, the package is now scheduled to arrive on October 23rd, which is much later than expected.

    Given this delay and the inconvenience caused, I kindly request a full refund for the purchase. Please let me know the next steps in processing the cancellation and refund as soon as possible.

    Thank you for your assistance, and I look forward to your prompt response.

    Best regards,

    Solved in post #2, click to view
    Reply
    • 2 replies
    1. David @david2024-10-11 17:48:42.626Z

      Hi @JohanDominguez777, I'm sorry there are issues with your order.

      I've reached out to our customer support team to help with this. You should receive an email from them soon.

      Please let me know if you have any questions.

      ReplySolution
      1. JJohan D @JohanDominguez777
          2024-10-18 23:19:58.669Z

          Dear TinyPilot Support Team,

          I hope this email finds you well. I wanted to inform you that my order has now arrived 15/oct/2024 , and everything seems to be in order. Please disregard my previous email regarding the shipment.

          Thank you for your prompt assistance, and I apologize for any confusion caused.

          Reply
        • Progress
          with handling this problem
        • J@JohanDominguez777 accepted an answer 2024-10-18 23:19:18.842Z.
        Reply (discussion)Add progress note