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Keyboard/Mouse not recognized

By Andrés Ibarra @Riftsan
    2024-12-05 02:16:30.563Z2024-12-05 02:23:40.785Zassigned to
    • @david

    I've been using my TinyPilot Pro for about a year and a half without issues. I use a KVM switch to remotely toggle between multiple devices, and all my devices work flawlessly except for a new laptop, a Lenovo ThinkPad. While I can get video output, the keyboard and mouse do not function. I've ensured that the computer and TinyPilot are running the latest software. I've tried different cables, connected directly without the KVM, and used various adapters, but the keyboard and mouse still don't work with the Lenovo laptop through TinyPilot. The keyboard and mouse work fine when connected directly to the computer, but nothing I’ve tried seems to make them work through TinyPilot interface.

    The errors in tinypilot log are:
    https://logs.tinypilotkvm.com/FTZGPT6w

    ERROR: Failed to write to HID interface: /dev/hidg1. Is USB cable connected?
    Dec 05 01:55:58 tinypilot python[25701]: 2024-12-05 01:55:58.652 hid.write

    The error in the Windows device manager:

    I've tried deleting the driver, reinstalling it, and searching online, but with no luck. Any tips would be greatly appreciated!!

    • 1 replies
    1. David @david2024-12-05 12:20:51.821Z

      Hi @Riftsan, I'm sorry you're running into this input issue with your TinyPilot and Lenovo laptop.

      Thanks for sharing all those details, logs, and screenshots!

      Just to make sure I understand the situation correctly, your TinyPilot is able to send mouse and keyboard input to other devices as normal (including ones attached to a KVM switch), but your TinyPilot cannot send mouse and keyboard input to this specific Lenovo laptop?

      Beyond the log message reporting that TinyPilot cannot write to the HID interface, I can't see any errors or issues with your TinyPilot.

      I haven't seen those Device status messages before, so we'll have to investigate.

      Can you confirm that you get this device status message when connecting your TinyPilot directly to your laptop (i.e., no KVM switch)?

      Can you tell me the model of the Lenovo laptop?

      Please let me know if you have any questions.