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Cannot connect to https://tinypilot

By @RemotePilot
    2024-12-08 16:10:06.777Zassigned to
    • @david

    I just connected TinyPilot v2
    1- Red Power Light is solid red
    2- Green Light is also solid green
    3- Ethernet cable is connected to Router and TinyPilot
    4- Data Cable Connected to TinyPilot USB-C port and Target Laptop USB-A port
    5- HDMI connected to Tinyplot and HDMI port on Target Laptop

    I tried via various browsers
    https://tinypilot
    https://tinypilot.local
    https://tinypilot.localadmin

    Troubleshooting Steps I took:
    1- Removed and reinserted micro chip
    2- Rebooted TinyPilot (Multiple times)
    3- Checked cables

    Please help.

    Reply
    • 5 replies
    1. David @david2024-12-10 11:54:00.807Z

      Hi @RemotePilot, I'm sorry you're running into this issue connecting to your TinyPilot.

      Thanks for sharing all those details! You mentioned the green light (next to the red power light) is solid. Normally, when your TinyPilot is booting, we expect the green light to flicker on and off, rather than stay solid green. And when a TinyPilot has booted, the green light generally stays off with the odd flicker on when there's some activity.

      If the green light is always on, that suggests your TinyPilot isn't booting properly. Could you try performing a factory reset on your TinyPilot's microSD card and try booting again?

      Please let me know if you have any questions.

      Reply
      1. R@RemotePilot
          2024-12-10 13:49:27.478Z

          How do I factory reset? Please provide steps.

          Reply
          1. R@RemotePilot
              2024-12-11 00:55:30.138Z

              I found the steps to factory reset. I think sd card is faulty. microSD card is not readable by ANKER usb. Tried on multiple laptops.

              Reply
          2. Progress
            with handling this problem
          3. R
            @RemotePilot
              2024-12-11 12:41:31.614Z

              Apparently micro SD card was bad that came with the device. I went a got a new SD and re-imaged it now device works fine. Please send me new card as a replacement.

              Reply
              1. R@RemotePilot accepted an answer 2024-12-11 12:41:52.476Z.
              2. R@RemotePilot unaccepted an answer 2024-12-11 12:41:58.541Z.
              3. David @david2024-12-11 17:11:10.553Zreplies toRemotePilot⬆:

                Thanks for the update @RemotePilot! I'm glad you're up and running with a new microSD card. I'm sorry your original microSD card wasn't working here - it's rare for this to happen. I've asked our customer support team about this, you should receive an email from them soon.

                Please let me know if you have any questions.

                Reply
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