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Can I access the KVM from a different network?

By @Klikong
    2022-03-04 03:05:36.250Z

    Sorry for the noob question. I'm considering getting the Tinypilot Voyager 2. What I'm trying to do is be able to access a friends PC via KVM from a different country, so over the internet. Obviously if the whole thing only works within a LAN that's not possible and I would waste my money. So does it work and if no, would you guys know how you could set something like that up? Any help is appreciated!

    Solved in post #4, click to view
    • 5 replies
    1. D
      Diego @diego2022-03-04 18:11:08.193Z

      Hello @Klikong !

      Yes it is possible. While TinyPilot does not yet natively support remote access from outside your local network, there are a variety of third-party tools that can enable this. Please check the following document in our FAQ: How can I access my TinyPilot device over the Internet?

      Let me know if you have any other questions.

      1. K@Klikong
          2022-04-30 04:45:24.998Z

          Hey Diego, thank you so much for your reply and sorry for the late response

          I did end up buying the Tinypilot and my friend set it up in his country. It took us (mainly him) a lot of time to figure everything out as we were both absolute beginners in this space, but we got it to work using remote.it.

          My problem now is, that the lag is really terrible. We live on other sites of the globe so some lag was to be expected, but I'm talking about 500 ping regularly and 10-30 second lag spikes every 5-10 minutes or so. Sometimes I also loose control over the mouse and I have to reapply the video settings to get it to work again. I played around with the video settings as much as I could, and generally the lower I tune it the better it gets, which suggests to me it is a bandwidth problem, but even at 3 FPS and 10 MJPEG quality it is barely useable.

          We also tried setting up Tailscale and Zerotier, as your matrix suggests they will provide better performance, but tbh we just didn't have the technical Knowhow to set it up.

          The internet speed of both our local networks is quite high so I doubt that is the problem. If I had to guess the "weak link" in the chain is therefore remote.it but maybe I'm missdiagnosing the problem so I'd be very interested in your take on the issue. I also signed up for the TinyPilot Cloud Early Access today, do you guys already have a timeline on the release?

          I would appreciate any feedback a lot as this thing is super important to me. Cheers

          1. DDiego @diego2022-05-02 21:50:05.236Z

            Hello @Klikong! Welcome back, no worries about the late response. I do apologize as well, for taking so long to reply.

            I'm sorry to hear you are having latency issues. Unfortunately, if you have already tried with such low video settings, and you still have a high latency, then there isn't much more you can do (from the Tinypilot point of view). The bottleneck does indeed seem to be remote.it

            I would definitely suggest you to give Tailscale a try, as it improves latency over remote.it. It is not that difficult to setup. I recently wrote an article about Tailscale, it explains how to install it. Let me know if you have any questions about it.

            Regarding TinyPilot Cloud Early Access, I'm afraid to report we have gotten fewer signups than we were expecting, so we’ve put that project on hold. It’s still on our roadmap, but we don’t have a launch date yet.

            Reply1 LikeSolution
            1. K@Klikong
                2022-05-09 13:02:36.834Z

                Just wanted to say: Switching to Tailscale worked. While the ping is still quite high, the lag spikes are basically gone. Maybe this helps some other users as well.

                1. DDiego @diego2022-05-09 13:19:31.084Z

                  Thank you @Klikong for the update! Have a great day!