Hello,
we've ordered a TP Voyager 2 in February this year.
I've just updated the TP to latest Version 2.4.0.
Now i can't access the WEB-Gui anymore. I'm able to ping the device but there is no more Web-Gui.
Already tried several reboots without luck. As our procurement department did the ordering i don't have the information about order number or which eMail was used so that i can download the restore image.
Can someone help me please?
EDIT: I was able to get the order number: *154
This number is not valid to download the restore image??
Thank you.
Michael Lynch @michael2022-04-26 17:52:28.044ZSorry about that! Can you email support@tinypilotkvm.com, and we'll get you connected with the latest microSD image.
It sounds like you found the download tool, but it won't work if the email address doesn't match the order number or if your procurement department ordered from our European distributor. But if you email our support, we can match your order manually and get you the image ASAP.