No internet connection
  1. Home
  2. Technical Support


By M H @mhdrateln
    2022-07-22 02:19:50.590Z

    I connect the Dell OptiPlex 9020M and I get video only in the bios once I boot linux or windows can't get any video to work

    • 1 replies
    1. Diego @diego
        2022-07-25 23:02:48.988Z

        Hello @mhdrateln - Thank you for posting your question in our Forum. I'm sorry you are having this issue.

        • Can you try connecting the TinyPilot to another target computer, to see if that works out ok?

        • As per a picture of the Dell Optiplex 9020M that I was able to find, it looks like this machine has a DisPlayPort port and a VGA port, for video. Are you using the VGA to HDMI adapter that we sell? If not, are you connecting using a DisPlayPort to HDMI adapter?

        • After the BIOS, what kind of screen do you see? Is it a completely blank screen, or does it have a NO SIGNAL message printed on it?

        • Would it be possible for you to upload logs for me to review? This is how you would upload them: TinyPilot web interface > System > Logs > Get Shareable URL (copy the URL it will give you and paste it in your response)