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Return Policy

By Joseph L @joseph
    2023-04-26 16:57:01.885Zassigned to
    • @david

    What is the Return Policy for the Voyager 2a? We sent an email to the TinyPilot Support email on April 17 but we haven't heard anything back. Thanks!

    Solved in post #2, click to view
    • 6 replies
    1. David @david2023-04-26 18:21:49.118Z

      Hi @joseph, thanks for your question.

      We list our refunds/exchanges policy on the Voyager 2a product page.

      I'm sorry that you haven't heard anything back from your email. I'll follow up with the team and have someone from the customer support team to reach out to you.

      In the meantime, is there anything else I can help with here?

      ReplySolution
      1. J
        In reply tojoseph:
        Joseph L @joseph
          2023-04-27 19:16:26.388Z

          Thanks, David! All good now. It seems emails from two of our accounts weren't getting through.

          1. David @david2023-04-28 11:02:47.599Z

            Thanks for the update @joseph!

            Please feel free to reach out again if you have any other queries.

          2. S
            In reply tojoseph:
            Saddique K @saddiquek
              2023-10-18 23:07:31.090Z

              Hello Jospeh- How do i start a return? please advise. Thank you!!!

              1. David @david2023-10-19 11:16:13.667Z

                Hi @saddiquek, thanks for your question!

                I've asked our customer support team to reach out to you via email.

                Is there anything I can help with here on the forum? If you have any questions or issues with your TinyPilot device, I'm more than happy to help!

              2. A
                In reply tojoseph:
                Comment deleted
                1. David @david2023-12-01 12:26:19.329Z

                  Hi @abdullah212121, I'm sorry you haven't received an email from the customer support team yet.

                  I've passed along your message to the team - you should hear from them soon.

                  Please let me know if you have any questions in the meantime.