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I need to order the 15.0 cord

By James R Gentry @Gen1964
    2023-07-18 20:39:38.392Zassigned to
    • @david

    I I'm not having a problem I just ordered the tiny pilot and I love it but I do need the $15 cord that is advertised I'm trying to order it by itself but it won't allow me to it's adding the another tiny pilot to it I just need to $15 cord how do I go about that thank you so much

    • 4 replies
    1. David @david2023-07-19 11:14:46.604Z

      Hi @Gen1964, thanks for your question!

      It sounds like you're referring to the VGA to HDMI adapter listed as an add-on, is that correct?

      If so, I'll reach out to our customer support team and ask them to help out with this.

      1. GJames R Gentry @Gen1964
          2023-07-21 14:35:59.813Z

          Thank you. Getting to customer service is not easy, but after about 30 minutes I was able to. Thank you

          1. David @david2023-07-24 10:59:14.448Z

            You're welcome, @Gen1964! Please reach out again if you have any other questions.

            1. In reply toGen1964:
              David @david2023-07-25 14:17:42.681Z

              Hi @Gen1964, a member of our customer support team let me know that they emailed you about ordering the VGA adapter a few days ago, but they haven't heard back from you.

              Could you check your email inbox for an email from and confirm your order for the VGA adapter? If you can't see it in your inbox, could you check your spam / junk folders for it?

              Please let me know if you have any issues or questions.