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Update SSL Error

By Karl @zamondo
    2023-08-26 16:21:07.320Z2023-08-27 00:28:10.910Zassigned to
    • @cghague

    Hello, I just renewed my Tinypilot pro license so that I can reimage the raspberry pi but I am still getting this error when I try to update. "Error: Failed to request latest available version: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate is not yet valid (_ssl.c:1123)>"

    Here are my logs if you need them.
    https://logs.tinypilotkvm.com/K4pjdaG4

    • 1 replies
    1. C

      Hi Karl, thanks for reaching out. I'm sorry to hear you're having problems updating.

      I've checked your logs, and I can see that the date on the device appears to be incorrect:

      Timestamp: 2023-05-03T19:51:02+01:00
      

      TinyPilot devices and stock Raspberry Pi boards don't include a clock, so they usually set the date and time from the Internet. However, this can fail if the connection is down or network time requests are blocked.

      Can you please confirm if network time requests are blocked on your network? If they aren't, restarting your device may be sufficient to prompt it to update the date and time from the Internet.