New TinyPilot - not powering on?

Hi there! I purchased the Voyager 2a and followed the following instructions: https://tinypilotkvm.com/instructions/voyager2a/v1

It's not really rocket science.

1. I plugged in the power adaptor to the wall and
2. plugged the USB-C side of the power adapter to the USB-C port labeled "POWER" on the TinyPilot Voyager 2a device.

I checked the lights in the device as indicated, and neither light (red or green) is on.

For kicks and giggles, I tried the following without success:

1. Visiting any of the following sites. in the hopes that everything was working except for the lights

• https://tinypilot/
• https://tinypilot.local/
• https://tinypilot.localdomain/

1. Connecting the power adapter to the "data" port
2. Using a different outlet
3. Using a different charger with the same output

No luck with any of the above approaches.

What should I do?

Thanks!