No Signal
- @cghague
https://logs.tinypilotkvm.com/b8JjfdIY
can you please help on the issue i am facing
- CCharles Hague @cghague2023-12-07 17:07:54.689Z
Hi Eyob, thanks for reaching out to us. I'm sorry you're getting a "No Signal" error. I've reviewed the logs you provided, and unfortunately, they don't show the cause of the issue, so we'll need to investigate further.
Can you please provide more detail on what hardware you are using? For example, whether you are using a VGA adapter, the target device's make and model, and whether the target device is connected directly to the TinyPilot device.
- YIn reply toyeslook2⬆:Eyob M @yeslook2
I am using MacBook Pro and Dell Latitude 5530 laptop and directly plugging the wire into tinypilot. It has been working for the past 4 month and no issue. This is the second TinyPilot that I bought and I am frustrating buying every 4 moth new device because there no one who can trouble shoot or help you after spending over $400.
- CCharles Hague @cghague2023-12-07 22:29:22.905Z
Thanks for getting back to me. I'm sorry you had to replace your TinyPilot device before; that's certainly not the experience we want you to have. I can't see any other messages from this account or the associated email address, but if you'd like to reach out to our customer support team by email, we'd be happy to look into this further.
Regarding the issue itself, you mentioned two different target computers. Could you please let me know how you're switching between them? For example, are they using the same HDMI cable, with you manually moving it between them, or are they using separate HDMI cables, and you're swapping between them at the TinyPilot end?