- @cghague
I have my work laptop connected to tinypilot, Which I access from home sometimes to do emergency tasks. But I am unable to use my keyboard and mouse from remote side now. I have tried searching for the issue and it's solution but I cannot find any solution to it. What could be the issue and how to resolve it?
- CCharles Hague @cghague2024-03-15 22:58:26.116Z
Hi Naveed, thanks for your message. I'm sorry you're having issues using the keyboard and mouse.
I'd be happy to help you investigate and resolve this problem. As a starting point, can you please send me a link to your debug logs? You can do this by going to System, then Logs, then Get Shareable URL.
- NNaveed Sheikh @naveednizam
Hi Charles,
I cannot find any logs or options to share link there in System>Logs. Please see the screenshot attached. What should I do now?
- CCharles Hague @cghague2024-03-18 17:49:49.155Z
Thanks for getting back to me and for providing the helpful screenshot!
Unfortunately, your TinyPilot device's inability to display its logs suggests it might have a corrupted filesystem. The most common causes of filesystem corruption are large amounts of disk activity or unexpected power failures.
Can you please try a factory reset? I appreciate it's a hassle, so you may want to consider turning on the read-only filesystem after the reset is complete, as it will drastically reduce the chances of corruption occurring.
- NNaveed Sheikh @naveednizam
Do I need TinypilotPro license for keyboard and mouse to work?
When I tried to download the image to flash the sd-card from the link provided, it says my license expired few months ago.- CCharles Hague @cghague2024-03-19 17:44:05.057Z
Thanks for getting back to me so quickly.
You can purchase a new 1-year license from our website. The license gives you access to TinyPilot's latest features and bugfixes and priority support for one year.
As a small company, we rely on license renewals to help fund our software development, so thank you in advance if you choose to renew!
If you'd rather not renew, I can email you a link to the latest version of TinyPilot Pro that you qualify for.
Please let me know how you'd like to proceed.
- NNaveed Sheikh @naveednizam
I am not against renewing my license, but first I would like to fix my problem, and if the issue is resolved, I can go for renewal as it's not very costly. But, I would like if you could first send me the link for the available version on my account? I can try flashing the card and see if the issue is resolved, and i'll let you know.
- CCharles Hague @cghague2024-03-19 19:59:28.807Z
Thanks for the quick response! I've asked our customer support team to send you a link to the latest version you're eligible for. You should hear from them soon.
- NNaveed Sheikh @naveednizam
Hi charles, thanks for the url. I have flashed the image, but the tinypilot showed for 30 seconds and the mouse keyboard was not working as well. But once I checked the logs, it stopped working and shows error, the link for logs is: https://logs.tinypilotkvm.com/0NQT51Ug
as for the current state of tinypilot even after restarting is this error I have shared screenshot below
- NNaveed Sheikh @naveednizam
Nvm, I think the issue was temporary as the tinypilot started working again. If the issue starts again, i'll create another ticket.
Thanks for your time. The issue is resolved now.