TinyPilot failed to start

I'm having a similar problem. I've been using the voyager 2a for about a month and today I unplugged it to move it and when I turned it back on I received the error message web page. I SSHd in and saw the tinypilot service wasn't running. I tried debugging it a bit and noticed that /opt/tinypilot/venv was completely missing and even /opt/tinypilot/app/main.py was blank.
I tried doing a upgrade via /opt/tinypilot/scripts/update-service but it failed

Traceback (most recent call last):                                                                                                                
  File "/opt/./tinypilot/scripts/update-service", line 19, in <module>                                                                            
    import log                                                                                                                                    
ModuleNotFoundError: No module named 'log'

Looking like other python files were missing.
When I looked at the system services I only saw 1 service degraded

systemctl --failed
  UNIT              LOAD   ACTIVE SUB    DESCRIPTION
● ustreamer.service loaded failed failed uStreamer - Lightweight, optimized video encoder

After trying to install with curl -L https://tinypilotkvm.com/pro/install.sh | sh and rebooted but it still wouldn't start.

I flashed the microSD with the factory image and now the service won't start and SSH isn't enabled (because I can't get to the web page). I don't get any web page to load and can't figure out how to troubleshoot from here. My only guess is my microSD card is bad even though it detects and reads just fine from my computer.

I went ahead and flashed a new microSD card with the tinypilot factory image and the machine still will not boot (or at least I can't load the webpage to access it). Should I start an RMA process?