Can't Upgrade from version 2.5
- @david
I keep getting the same error every time I try to upgrade my TinyPilot Pro from version 2.5
What gives ??
David @david2024-11-11 12:14:18.055ZHi @w0lt, I'm sorry you're unable to update your TinyPilot's software due to this error.
It sounds like you're experiencing this known issue when attempting to update to 2.5.4.
The workaround to get the update to work is to SSH into your TinyPilot and run the following commands:
sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keys 0E98404D386FA1D9 sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keys 6ED0E7B82643E131Then run the TinyPilot update on your TinyPilot's web interface.
If you'd like to update past TinyPilot Pro 2.5.4 (the latest version of TinyPilot Pro is 2.6.5), you'll need to perform a factory reset. We updated TinyPilot's underlying operating system for 2.5.4, and it isn't possible to update the OS in place, unfortunately.
I hope that helps! Please let me know if you have any questions.
I have tried your suggestion and it did not change anything. I have also upgraded to the latest version and am having difficulty download the the image. I keep getting an error from your web site. I have emailed support the details.
David @david2024-11-12 12:10:11.416ZThanks for the update, @w0lt. I'm sorry you're still having issues here.
If you've contacted support via email, I'll let them help out from here to get you back up and running.
Please let me know if you have any questions.
I haven't heard back from your support one way or the other solution or receipt of my email. Bad way of doing business..!!!
- David @david2024-11-13 12:18:10.373Z
Thanks for that feedback @w0lt - I've passed on your idea of sending a receipt email to new support requests via email with the team.
I believe you've heard back from customer support via email and that your device is now running 2.6.5, so I'll close this thread as complete.
- Progresswith handling this problem