Web Interface No Longer Working

2022-06-30 03:25:31.669Z

Hey, I have a Voyager 2 PoE, that I purchased a month ago (5/17/22). I have been using it, and its been working very well. I always use the web UI to shut down the unit before i unplug PoE and relocate the Voyager 2 to a new location. about 2 weeks ago I shut the unit down, and when i tried to bring back online, the web interface is "dead" as in Chrome says the site cant be reached. The unit is pingable, so I know it is booting up, to some extent.

any ideas greatly appreciated!

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10 replies

O
@ozzy
2022-06-30 16:57:50.917Z
Same here I unplugged the v2 and after plugging back in web interface is no longer working, I can ssh into but thats about it.
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1. J Jeff Voogt @jmvoogt
  2022-06-30 17:51:45.891Z
  i didnt turn on SSH when i had the chance. so i dont even know if i can do anything at this point. Hopefully tech support will give some ideas.
  Reply
2. In reply toozzy⬆:
  Diego @diego
  2022-06-30 22:29:04.993Z
  Hi @ozzy. If you are up for some troubleshooting, it would be great if you could run the following command via SSH, to collect logs (copy the URL it will give you and paste it in your response):
  
  sudo /opt/tinypilot-privileged/collect-debug-logs
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In reply tojmvoogt⬆:
Diego @diego
2022-06-30 20:55:39.535Z
Hello. I'm sorry you are having this issue. Thank you for reporting it here in the Forum.

Can you paste here the error you are seeing in Chrome?

Are you doing ping tinypilot or do you have to use the IP address?

SSH disabled: you can enable it by mounting the microSD on another computer and placing an empty file called ssh on the boot partition. Normally you'd be able to enable/disable SSH from the web interface, but obviously that's not helpful when you can't access the web interface.
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1. O @ozzy
  2022-07-01 04:01:21.844Z
  In my case I can see the tiny pilot on tailscale as well as the remote.it and I can ping it ssh into it but the commands on ssh returns with syntax error below
  
  pilot@tinypilot:~ $ sudo /opt/tinypilot-privileged/collect-debug-logs
  
  /etc/sudoers: syntax error near line 1 <<<
  /etc/sudoers: syntax error near line 2 <<<
  /etc/sudoers: syntax error near line 3 <<<
  /etc/sudoers: syntax error near line 4 <<<
  /etc/sudoers: syntax error near line 5 <<<
  /etc/sudoers: syntax error near line 6 <<<
  /etc/sudoers: syntax error near line 7 <<<
  /etc/sudoers: syntax error near line 8 <<<
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  Diego @diego
  2022-07-01 22:41:29.440Z
  Hi @ozzy - It appears your microSD got corrupted as well. I'm afraid we can't do any troubleshooting if /etc/sudoers is broken. Unfortunately, you will need to perform a factory reset and reinstall both the Tailscale and remote.it clients. I'm very sorry for the inconvenience. If you don't have a microSD reader, we can ship you a microSD card.
  
  Reply
  O @ozzy
  2022-07-01 22:46:45.650Z
  Hi @diego can you please go ahead with the card shipment? Thank you
  
  Reply
  Diego @diego
  2022-07-01 22:53:37.119Z
  @ozzy - Yes, sure. Someone from support@tinypilotkvm.com will contact you to make the arrangements.
  
  Reply
J
In reply tojmvoogt⬆:
Jeff Voogt @jmvoogt
2022-06-30 21:37:59.273Z
here is the error from chrome.
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1. Diego @diego
  2022-06-30 22:19:09.688Z
  It looks like the microSD card got corrupted somehow. You can resolve this issue by performing a factory reset. If you do not have a microSD reader, we can ship you a microSD card.
  Reply

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