No internet connection
  1. Home
  2. Technical Support

update failed from 2.6.2 to 2.6.3

By @plumpychunq
    2024-03-04 14:37:12.733Zassigned to
    • @david

    update failed from 2.6.2 to 2.6.3.
    here is the log, please help.

    https://logs.tinypilotkvm.com/lgOWIg3n

    thanks
    --Jason

    Reply
    • 3 replies
    1. David @david2024-03-04 15:16:24.546Z

      Hi Jason, I'm sorry you're running into this issue when updating your TinyPilot software.

      Thanks for sharing that log! Did you capture the log from the web interface (in the Logs menu?) It looks like there's lots of missing information.

      Lots of missing data from logs often points to filesystem corruption. The easiest solution here is to perform a factory reset.

      Could you try performing a factory reset and let me know if that works?

      Please let me know if you have any questions.

      Reply
      1. P
        In reply toplumpychunq⬆:
        @plumpychunq
          2024-03-04 15:28:14.007Z

          thanks. I did a factory reset and it looks like it's updated.
          Thanks

          Reply
          1. David @david2024-03-04 18:58:46.700Z

            Thanks for the update! I'm glad a factory reset worked and that you're back up and running!

            Feel free to reach out again in the future if you have any questions.

            Reply
          2. Progress
            with handling this problem
          3. P@plumpychunq marked this topic as Done 2024-03-04 15:28:20.934Z.
          Reply (discussion)Add progress note