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H.264 remote and STUN server enabled
Hi there, Having an issue with playing audio and streaming using H.264. I have been through the other tickets and appears that everything is working and the Janus server is up and running and active. Do I need port forwarding? I am trying to access i...
    Technical SupportE/102024-04-02 12:37:28.192Z
    NordVPN MeshNet issue with v2.6.3 Pro
    I am getting an error when I try to connect to meshnet using nordvpn with v2.6.3 pro, but on v2.6.2 it works fine. Can this issue be resolved in a future update, and/or can we be allowed to download previous versions of the image? Apologies if this i...
      Technical SupportR/22024-04-02 11:06:56.477Z
      Fan runs often and there is an electronic 'burn' smell
      I received my TinyPilot this week. I am using it to control a Windows 10 ThinkPad laptop. Today is the first day I have used it for an extended persion. The fan is running often and fast enough for me to clearly hear it. Also, there is an electronic ...
        Technical SupportRT/42024-04-01 19:13:11.876Z
        Technical SupportSM/32024-04-01 11:23:40.961Z
        Updating and VGA adapter issues
        I just installed my TinyPilot and have access to it on my network. However, I am not able to set the IP address as there is no "Network" tab in the menu. I am also unable to perform an update. I keep getting this error: Error: Failed to request lates...
          Technical SupportB/52024-04-01 11:15:58.667Z
          Severely Delayed Video?
          HI, I need help. I can see the mouse moving on my Desktop that has the tinypilot connected to it but on my MacBook the movements are severely delayed. The delay is about 30-45 seconds for me to see what it has happening. Log is here : https://logs.ti...
            Technical SupportM/72024-03-29 12:12:27.369Z
            How make font larger
            I have my TinyPilot working here, but the font used for the text display when I boot my connected device to log in is small. Is there a way to get the TinyPilot to use a larger font?
              Technical SupportFC/C12024-03-28 18:09:57.379Z
              Random Shut off
              Is there anything in this log that would indicate root cause of device going offline? Needs hard restart to resume operation. Thanks! https://logs.tinypilotkvm.com/mrnjJt3c
                Technical SupportKC/C62024-03-28 18:00:22.890Z
                {"code":null,"message"
                {"code":null,"message":"expected '', but found ''\n in "/home/tinypilot/settings.yml", line 6, column 7"} SSH is disabled
                  Technical SupportD/52024-03-22 17:40:05.474Z
                  Mouse/Cursor delay
                  I utilize tailscale to remote from my Home to Host tiny pilot device. At Home, I have both my desktop and macbook on the same network and both are on tailscale along with the tinypilot device. I have no issues on my desktop, however when I connect wi...
                    Technical SupportKC/C52024-03-21 17:33:06.844Z
                    Explain icons...
                    Unable to use Keyboard or mouse on tinypilot from remote side
                    I have my work laptop connected to tinypilot, Which I access from home sometimes to do emergency tasks. But I am unable to use my keyboard and mouse from remote side now. I have tried searching for the issue and it's solution but I cannot find any so...
                      Technical SupportNCN/C92024-03-20 13:24:21.732Z
                      Unable to access TinyPilot after reset
                      I'm on my third TinyPilot (NEW Voyager 2a) and have encountered this issue on two of them. I'd like to restart the TinyPilot remotely every day (ish) when the connection feels sluggish. Unfortunately, this routinely prevents me from connecting to the...
                        Technical SupportKC/C52024-03-19 17:40:59.749Z
                        rainbow screen initial install.
                        Hello, Just did an install of the tinypilot using rpi4 and the specified hdmi dongle, Got everything up and running quickly, but when I try to access video I get the rainbow screen, while the keyboard does function. I tried to reboot replug, and trie...
                          Technical SupportYY/92024-03-19 15:14:13.779Z
                          Mouse latency is more than 5 sec when accessing over the internet
                          Hi, I just recently bought tinypilot voyager2a. It was fine when i connect within local network. However, when I try to access it over the network (using remote.it), the mouse latency was extremely long (~4-5 seconds at least), rendering it unsuable....
                            Technical SupportP/12024-03-19 11:59:56.153Z
                            H.264 fail
                            I'm getting this error when trying to switch to H.264. I've tried disabling and re-enabling it then rebooting, but same issue. "TinyPilot failed to stream video output from your target device using H.264 compression." How can I fix this? Logs link: h...
                              Technical SupportS/112024-03-18 18:35:43.964Z
                              H264 working in LAN but failover to mjpeg in remote access via IP
                              I am getting following error while trying to use H264 format for video in Setting when accessing Tinypilot machine remotely(via IP). but H264 works fine when tinypilot machine accessed in LAN. Log https://logs.tinypilotkvm.com/EsK5VOqk Any suggestion?
                                Technical SupportSC/C42024-03-18 18:00:46.437Z
                                24 hour, connection
                                Hi I am planning to use in our remote sites. Can i keep tinypilot connected on power forever? As remote sites are always on and server dont have remote management port. Your tinypilot is working perfectly but i am not sure if i can keep powered on fo...
                                  Technical SupportP/12024-03-18 12:14:09.830Z
                                  remote access /hide location
                                  Hi, i work from home using a company laptop but wish to travel outside the country using my personal laptop (leaving my work laptop at home) to access the company laptop. i wish to know if the company can check if accessing the device from another co...
                                    Technical SupportNCR/C62024-03-17 22:14:16.131Z
                                    Detailed Administrator Documentation & Remote Access Options
                                    Hi there, I'm trying to evaluate TinyPilot but I didn't discover detailed documentation about its configuration or features on the website. My apologies if I missed something obvious. Specifically, I would like to understand if the devices can be con...
                                      GeneralB/12024-03-13 19:23:56.457Z
                                      8-port HDMI KVM Choices
                                      (Note: Due to limits on URLs in the post, I intentionally broke the last URL...) Hi, As my first post to the forum, I thought I'd contribute a list I compiled... (Why did I do this? https://github.com/tiny-pilot/tinypilot/wiki/KVM-compatibility could...
                                        GeneralBCC/C42024-03-13 13:12:11.405Z
                                        Mouse cursor always reverts to a single display in a multi display setup
                                        I recently purchased a TinyPilot Voyager2 to remotely manage a client target system. The target system is a Dell Latitude 5490 connected to an external monitor. When I connect the TinyPilot V2 to the target system in the extended display setup, every...
                                          Technical SupportAF/52024-03-13 11:58:54.503Z
                                          Mouse and keyboard is not working after macOs upgrade Sonoma 14.4
                                          After OS upgrade, mouse and keyboard using tinypilot is not working. Can you please help me on this?
                                            Technical SupportT/132024-03-13 11:55:41.629Z
                                            Do I pay import/custom fees if I ship to Canada?
                                            I am about to purchase the voyager 2, would I need to pay some import/customs fee in Canada since the device is coming from the US?
                                              GeneralE/12024-03-08 12:20:23.167Z
                                              TwinGate setup
                                              Trying to get this setup in our TwinGate network. To load the connector it needs 64bit OS. Does this device meet spec or can I upgrade it to a 64bit OS?
                                                Technical SupportTG/72024-03-06 12:14:20.973Z
                                                USB C Adapter Macbook Audio problem
                                                I'm using USB C Hub Adapter for MacBook to connect tinypilot to MacBook. Everything works so smoothly but I'm unable to hear the sound in H264 mode. I tried many ways but can't do that.
                                                  Technical SupportTCT/C102024-03-05 12:08:54.823Z
                                                  update failed from 2.6.2 to 2.6.3
                                                  update failed from 2.6.2 to 2.6.3. here is the log, please help. https://logs.tinypilotkvm.com/lgOWIg3n thanks --Jason
                                                    Technical SupportP/32024-03-04 18:58:46.700Z
                                                    Sound not transmitted
                                                    Sounds not being transmitted from laptop that is controlling the host. I can hear what’s sound is coming from host but I want my laptop controlling the host to transmit sound in host.
                                                      Technical SupportSN/32024-03-04 12:21:16.053Z
                                                      tinypilot unable to open database file error
                                                      Hello as i was using Tinypilot normally i started receiving this error. I then went ahead and restarted my Tinypilot Multiple times but now it is not even gettung discovered in my Network.
                                                        Technical SupportS2S/42024-03-04 12:16:13.829Z
                                                        Video streaming issue
                                                        Suddenly I am getting MJpeg from today onwards Here is the logs https://logs.tinypilotkvm.com/yXb29Y2l
                                                          Technical SupportV/112024-03-04 12:02:24.097Z
                                                          Mouse offset, misplaced
                                                          Hello, We have trouble with our Tinypilot, connected to an LNC 2200 MW. Mouse on the computer and mouse in the browser are misplaced : if i go to the left, remote pointers is on the right. On the right of the screen they spread to the left. I cannot ...
                                                            Technical SupportWCW/C102024-03-01 10:22:47.399Z
                                                            Instructions do not explain what file to access in TP for static ip settings. Please help.
                                                            I just unboxed my new Tiny Pilot and hooked it up. Works great, but the only problem is that I don't have sufficient instructions on your site of where to go to put the info in after ssh into the box. Please advise as to step by step what file to use...
                                                              Technical SupportM/12024-02-29 19:43:28.860Z
                                                              Restricted Viewing of remote users
                                                              Is it possible to add accounts for viewing only to the TinyPilot web session? We have people we want to be able to view the current session, but can't interact with it.
                                                                Technical SupportDC/C12024-02-26 19:42:32.568Z
                                                                Keyboard and Mouse input getting disconnected when tinypilot reboots
                                                                When I reboot the tinypilot the keyboard and mouse stop working. Video still works so I can see that the USB device not recognized notification pop up on the remote computer. If I go to the remote computer and disconnect the usb cable and plug it bac...
                                                                  Technical SupportR/52024-02-22 11:56:57.937Z
                                                                  After upgrade tinypiloit is not showing the video
                                                                  I am unable to see the screen post the upgrade. Find the link which has available logs - https://logs.tinypilotkvm.com/GGePC7JG
                                                                    Technical SupportG/32024-02-21 19:09:28.876Z
                                                                    Noise
                                                                    The cooling fan on my TinyPilot has started making a lot of noise. I can unplug it and let it cool down to room temperature, it is quiet when it starts again but then gets noisy after an hour or so. Is there a fix?
                                                                      Technical SupportDTT/72024-02-21 19:02:08.096Z
                                                                      Fan constantly loud
                                                                      Persists across reboots, does not go down after it's been up a while, even if I'm not connecting to it. Running off provided USB C power supply. Only thing customized is adding tailscale. I popped the case to see if it was just some obstruction in th...
                                                                        Technical SupportCC/C12024-02-21 17:50:54.327Z
                                                                        Can't install from GitHub under Bookworm
                                                                        EDIT: I see that Bookworm isn't supported yet. Should I add these issues to GitHub? I did a search for "Unable to correct problems, you have held broken packages", but didn't find anything. Let me know if you want a Bookworm install for testing, othe...
                                                                          Technical SupportR2/32024-02-21 12:13:09.024Z
                                                                          Refreshing a 2020 TinyPilot "All in One"
                                                                          I have an old 2020 Era, RPi4 w/ 2GB RAM, TinyPilot "All in One" with a GeekWorm C779 HDMI->RPI Camera board, running Buster. If I wanted to "refresh" it, could I just replace the SD card with a new BookWorm-based RPiOS and install the latest TinyPilo...
                                                                            Technical SupportR2/52024-02-21 12:07:18.438Z
                                                                            Which TinyPilot do I have?
                                                                            I bought a TinyPilot "all in one" in 2020, but the pandemic threw a monkey wrench into the plans and I'm just now restarting the project it was going to be used for. Is there an easy way to determine which model it is? It's a 3D printed case, w/ a fa...
                                                                              Technical SupportR2R2/32024-02-21 01:00:17.804Z
                                                                              RESOLVED No Signal after upgrade to 2.6.2
                                                                              Running TinyPilot Voyager (original) with pro license software. Prior to recent upgrade to 2.6.2, video from my target machine (Microsoft Surface Laptop 4) worked in both MJPEG and H.264 modes. I only boot the laptop once every few weeks so I upgrade...
                                                                                Technical SupportFG/52024-02-20 18:36:58.648Z